Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.
We are looking for a Key Account Manager who will become a trusted partner to our clients, reinforce our account management team, and deliver exceptional service at every touchpoint. This role offers a unique opportunity to work with English-speaking clients, dive into the dynamic IT industry, and leverage your skills in a fully remote setting.
Responsibilities:
Client Relationship Management: Support and retain existing clients by understanding their needs, offering tailored solutions, and fostering long-term loyalty.
Account Maintenance: Manage and renew software licenses and service contracts within the current client base.
Request Handling: Process incoming inquiries from both existing and prospective clients.
Upselling & Cross-Selling: Recommend equipment and IT solutions aligned with client needs, driving additional sales.
Administrative Tasks: Prepare invoices, resolve disputes, and ensure timely documentation.
Logistics Coordination: Oversee equipment deliveries, liaise with suppliers, and track issue resolution by technical teams.
System Workflows: Utilize ERP (1C), CRM (Bitrix24), and OTRS systems to manage incidents and maintain records.
Performance Goals: Meet KPIs related to client retention and additional revenue generation.
Requirements:
Fluency in Russian and English, with excellent communication skills via phone and email.
Proven ability to find solutions in challenging situations and take responsibility for results.
Strong self-management and organizational skills in a remote work environment.
Familiarity with the sales cycle and document workflow (invoices, orders, etc.).
Proactive, multitasking, and client-oriented mindset, with the ability to stay composed under pressure.
Conditions:
Remote flexibility: Work from anywhere with a comfortable schedule (Monday–Friday, 9:00–18:00 Dubai time).
Onboarding and mentorship: A dedicated mentor during the probation period and support from an experienced IT team.
Global experience: Collaborate with English-speaking clients and a diverse, international team.
Unique schedule: Public holidays follow the UAE national calendar.
Official employment: Compliant with labor legislation, including all applicable benefits.
During the probationary period, the compensation consists of a fixed salary of 60,000 RUB gross. Upon successful completion of the probation, a performance-based bonus component will be added.
Компания Technopeak.ae — один из ведущих поставщиков IT-решений и сервисов, работающий на рынке Ближнего Востока.
Мы ищем Key Account Manager — специалиста по сопровождению клиентов, который станет надёжным партнёром для наших заказчиков, усилит команду аккаунт-менеджеров и будет